This Privacy Policy for Totally Reliant Labs (“Company,” “we,” “us,” or “our”) describes how we collect, use, disclose, and otherwise process personal information when you use our services (“Services”), including when you:
Visit our website or another website that links to this Privacy Policy.
Purchase or participate in our products, programs, courses, or services.
Create an account or access a customer portal.
Register for an event, webinar, challenge, consultation, or other experience.
Complete a form, survey, application, quiz, or assessment.
Schedule an appointment.
Communicate with us by email, telephone, text message, social media, or another method.
Interact with our advertising or marketing.
Engage with us in another related way.
If you do not agree with this Privacy Policy, do not use the Services or provide personal information to us.
Questions may be directed to [email protected].
1. PERSONAL INFORMATION WE COLLECT
The information we collect depends on how you interact with us, the Services you use, and the choices you make.
Information You Provide
We may collect information you voluntarily provide, including:
Name
Email address
Telephone number
Mailing and billing address
Job title, profession, or employer
Business name and website
Account credentials
Professional and business background
Business, professional, or personal goals
Business and operational information
Survey, quiz, assessment, and application responses
Questions, comments, feedback, and support requests
Testimonials, reviews, photographs, audio, and video
Appointment and event-registration information
Purchase and transaction information
Any other information you choose to provide
Payment Information
When you make a purchase, payment information is collected and processed by Whop, our third-party payment processor and commerce platform.
Totally Reliant Labs does not directly store complete payment-card numbers or card-security codes. Payment information is processed by Whop in accordance with its own privacy practices and policies.
Everything else in the Privacy Policy can stay as drafted. I would also use Whop anywhere the Terms of Use later references the company's payment processor or checkout platform.
Information Collected Automatically
When you access the Services, we and our service providers may automatically collect:
Internet Protocol (IP) address
Browser type and settings
Device type and identifiers
Operating system
Language preferences
Approximate location derived from an IP address
Referring and exit pages
Pages, links, and features viewed
Dates and times of access
Website and interaction activity
Advertising interactions
Error reports and diagnostic information
Cookie, pixel, and similar technology data
Information From Third Parties
We may receive personal information from third parties, including:
Social-media and advertising platforms
Payment processors
Scheduling and event platforms
Analytics providers
Integration and automation providers
Referral sources
Publicly available sources
The information received may include contact information, account or profile information, transaction information, advertising and interaction data, and other information made available to us subject to the third party's policies and the permissions you provide.
Sensitive Personal Information
We do not intentionally request sensitive personal information through general website forms, marketing forms, support channels, or other areas not specifically designed to receive such information.
Please do not submit highly sensitive personal, financial, medical, legal, or other regulated information unless we specifically request it and explain how it will be handled.
We may use personal information to:
Provide and deliver products, programs, courses, and services.
Create, authenticate, and manage accounts.
Process transactions and administer payment arrangements.
Schedule appointments and events.
Provide customer service and technical support.
Personalize the user and customer experience.
Communicate administrative and service-related information.
Send marketing communications when permitted.
Deliver and measure advertising.
Follow up on registrations, applications, purchases, and abandoned checkouts.
Administer customer portals and learning environments.
Conduct surveys and collect feedback.
Analyze usage trends and improve our Services.
Protect the security and integrity of our systems.
Detect and prevent fraud, abuse, and unauthorized activity.
Enforce our agreements and policies.
Maintain business, tax, accounting, and transaction records.
Comply with legal obligations and respond to lawful requests.
Establish, exercise, or defend legal rights.
Complete a merger, financing, reorganization, sale, or other business transaction.
Carry out another purpose disclosed when information is collected.
Carry out another purpose with your consent.
We may use your contact information to send newsletters, promotional messages, event invitations, product or program information, educational content, and other marketing communications when permitted by law.
You may unsubscribe from marketing emails by selecting the unsubscribe link included in the message or contacting us at [email protected].
Unsubscribing from marketing does not prevent us from sending non-promotional communications regarding purchases, accounts, appointments, programs, support requests, policy changes, or other existing business relationships.
When you provide the required consent, we may send text messages concerning appointments, registrations, account notices, program updates, customer support, educational content, promotions, and other communications you have agreed to receive.
Message frequency may vary. Message and data rates may apply.
You may opt out by replying STOP. For assistance, reply HELP or contact us at [email protected].
We do not share mobile opt-in information or text-message consent with third parties or affiliates for their independent marketing or promotional purposes.
We may share mobile information with service providers that help us deliver messaging, customer support, and related services. Those providers may use the information only to provide services on our behalf.
We may record or transcribe telephone calls, video meetings, coaching or consulting sessions, events, or other communications for purposes such as service delivery, documentation, note-taking, training, and quality assurance.
When required, we will provide notice or obtain consent before recording.
Recordings and transcripts may contain names, voices, images, professional or business information, questions, comments, and other information shared during the communication.
We may use third-party video-conferencing, recording, transcription, or related technology providers to create, store, or process recordings and transcripts.
We may use artificial-intelligence, machine-learning, and automation tools to assist with activities such as:
Transcription and meeting summaries
Content drafting
Data organization and analysis
Personalization
Customer service
Business and administrative workflows
Automation
Security and fraud monitoring
Information processed through these tools may include contact information, communications, meeting content, form responses, business information, customer-service information, and other information reasonably necessary for the applicable purpose.
We use third-party providers subject to applicable agreements, settings, and safeguards.
Please do not submit highly sensitive, confidential, regulated, or third-party information to AI-enabled features unless we specifically request it and explain how it will be handled.
We may use cookies, pixels, web beacons, and similar technologies to:
Operate essential website functions.
Remember preferences.
Maintain security.
Measure website traffic and usage.
Improve website and service performance.
Understand marketing effectiveness.
Personalize content.
Deliver and measure advertising.
Retarget visitors on other platforms.
Support follow-up and abandoned-checkout communications.
These technologies may be operated by our website, CRM, analytics, advertising, and other technology providers.
Where required, we obtain consent before activating nonessential cookies or provide tools to manage cookie preferences.
Your browser may also allow you to block or delete cookies, although doing so may affect the availability or functionality of some features.
8. TARGETED ADVERTISING, SALE, AND SHARING
We may use personal information and online activity information to deliver, personalize, and measure advertising, including advertising delivered through third-party platforms.
We do not sell personal information for money.
Certain privacy laws may define some disclosures of information to advertising or analytics providers as “selling,” “sharing,” or targeted advertising even when no money is exchanged.
Where our activities fall within those definitions and applicable law provides an opt-out right, eligible individuals may request to opt out by contacting us at [email protected] or through another privacy-control mechanism we make available.
Because there is not currently a universally accepted standard for browser Do-Not-Track signals, our Services may not respond to all Do-Not-Track signals.
Where applicable law requires us to recognize a qualifying browser-based opt-out preference signal, we will process such signals as required by law.
We may disclose personal information in the following circumstances:
Service Providers
We may use third-party providers to perform services on our behalf, including:
Website and funnel hosting
CRM and customer management
Payment processing
Email and SMS delivery
Scheduling and video conferencing
Course and customer-portal hosting
Cloud storage
Analytics and advertising
Customer support
Call recording and transcription
AI and automation
Accounting, legal, and professional services
Security and fraud prevention
These providers may process information as necessary to perform services on our behalf and subject to their applicable contractual and legal obligations.
Affiliates
We may disclose information to companies that control, are controlled by, or are under common control with Totally Reliant Labs.
Business and Referral Partners
We may disclose information to a business or referral partner when necessary to provide a jointly offered service or when you direct or authorize us to do so.
Legal and Safety Disclosures
We may disclose information when we reasonably believe disclosure is necessary to comply with applicable law or legal process, respond to lawful government requests, protect our rights or the rights and safety of others, investigate fraud or security incidents, or enforce agreements and legal claims.
Business Transfers
Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.
With Your Direction or Consent
We may disclose information for another purpose disclosed to you or with your consent.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing Services, maintaining business and transaction records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal obligations.
Retention periods depend on the type of information, why it was collected, and applicable legal, accounting, contractual, and operational requirements.
When information is no longer needed, we may delete, anonymize, or securely isolate it until deletion is practicable.
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee that unauthorized parties will never defeat our safeguards or access, alter, or misuse information.
You are responsible for maintaining the confidentiality of your account credentials and using secure methods when accessing the Services.
If you believe your information or account has been compromised, contact us promptly at [email protected].
Our Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 18.
If you believe a child has provided personal information to us, contact us at [email protected]. We will review the request and take appropriate action.
Depending on your location and applicable law, you may have the right to:
Confirm whether we process your personal information.
Access personal information we maintain about you.
Correct inaccurate information.
Request deletion of information.
Obtain a portable copy of certain information.
Withdraw consent where processing is based on consent.
Opt out of certain sales, sharing, targeted advertising, or profiling.
Limit certain uses of sensitive personal information.
Object to or restrict certain processing.
Appeal certain decisions regarding a privacy request.
Receive equal service and pricing without unlawful discrimination for exercising your rights.
These rights are not absolute. Exceptions may apply, including when information must be retained to complete a transaction, comply with law, prevent fraud, protect legal rights, or fulfill another permitted purpose.
15. UNITED STATES STATE PRIVACY RIGHTS
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Where applicable, we will provide required notices, respond to verified privacy requests, provide applicable opt-out methods, recognize authorized agents where required, provide an appeal process where required, recognize qualifying opt-out preference signals where required, and avoid unlawful discrimination based on the exercise of privacy rights.
You may submit a privacy request by contacting us at:
Email: [email protected]
Mail: N/A
Please describe your request and provide information reasonably necessary for us to locate the relevant records.
We may verify your identity before completing a request. Verification information will be used only for verification, security, fraud prevention, and compliance.
An authorized agent may submit a request where permitted by law. We may require proof of authorization and verification of the individual's identity.
We will process requests and appeals within the time periods required by applicable law.
You may review or update certain account information by logging into your account, where applicable, or contacting us at [email protected].
A request to close an account may not result in immediate deletion of every record. We may retain information needed for transactions, fraud prevention, legal compliance, dispute resolution, and enforcement.
We may update this Privacy Policy to reflect changes to our Services, technology, practices, or legal obligations.
The updated version will be identified by the “Last Updated” date. If changes are material, we may provide additional notice through the Site, email, account notification, or another appropriate method.
Totally Reliant Labs
Privacy Contact: Richard Tariuwa
Email: [email protected]
Telephone: N/A
Mailing Address:
Bel Air, Maryland
United States
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